Privacy Policy

1. Introduction

Trusted Traders ("the Company", "we", "us", or "our") is committed to protecting the privacy and security of all individuals who interact with our services. This includes:

Site Users – visitors to our website
Customers – individuals or organisations engaging our services to manage trade-based projects
Tradespeople – professionals applying to or working as part of our approved network

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect personal data depending on your relationship with us:

a. From Site Users

IP address, browser/device type, and website usage via cookies and analytics
Information voluntarily submitted via contact forms (e.g. name, email, phone)

b. From Customers

Name, address, phone number, email
Project details, budgets, timelines
Communication records
Payment information (if applicable)

c. From Tradespeople

Name, business name, contact details
Qualifications, certifications, insurance, and licenses
Work history, references, portfolio/project examples
Bank details for payments
Communication records

3. How We Use Personal Data

We process personal data for the following purposes:

For Site Users:

To improve website performance and user experience
To respond to inquiries or contact form submissions

For Customers:

To manage enquiries and deliver our project management services
To match you with vetted tradespeople
To communicate updates and manage scheduling
To process invoices or payments
To comply with legal obligations

For Tradespeople:

To evaluate applications and qualifications
To manage project assignments and schedules
To communicate about jobs and updates
To process payments
To meet industry compliance and legal standards

We rely on the following legal bases: consent, performance of a contract, legitimate interest, and legal obligation.

4. Data Sharing and Disclosure

We do not sell personal data. However, we may share information with:

Customers (project-relevant information about tradespeople)
Tradespeople (project scope and client contact details, where necessary)
Third-party service providers (e.g. hosting, payment processors, IT support)
Regulatory authorities, where required by law
All third parties are bound by confidentiality and data protection agreements.

5. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. This includes access controls, secure storage, and regular monitoring.

6. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purpose it was collected for
Comply with legal or financial obligations
Handle disputes or enforce agreements

You may request deletion of your data at any time, though we may retain certain data where legally required.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request corrections
Request deletion of your data
Restrict or object to certain data uses
Request data portability (in certain cases)
Withdraw consent at any time

To exercise these rights, please contact us, more information can be found on our contact us page.

8. Cookies and Tracking Technologies

Our website uses cookies to analyse site traffic and enhance your experience. You can manage or disable cookies via your browser settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services indicates acceptance of the revised terms.

10. Contact Us

If you have questions about this Privacy Policy or your data:

Trusted Traders

Weavers Wharf

Kidderminster,

DY10 1AA

01562 541113

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.